December: a time for Christmas music, decorations, lights, parties, cards, shopping, baking, wrapping, closing out your books for the end of the year, school music programs, and lots and lots of...
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I've been in retail since I started selling Camp Fire Girl candy door to door in elementary school. For me, customer service, has always been the most important part of the transaction. In the...
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Happy Thanksgiving. As we gather around our family table giving thanks for all our blessings, it's also a great time to thank our customers for all they do for us. Just Sell offers some tips for...
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I don't normally bring my church life into this blog but today I'm going to make an exception - the lesson just fit too perfectly with business. The Children's Sermon message today was...
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I am an online shopper. However during the holidays I often become a catalogue browser. It's easy to do; retailers must cut down entire forests to create the myriad of catalogues we receive...
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When I first started my business my tagline was "Writing with the reader in mind." My brother said "everyone does that." No. Dan. They don't. They think they do, but they...
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Yesterday, I wrote about ensuring our customers truly understand all the services we offer. Today I ask: are your customers the perfect fit for your business? I met with someone this week that I used...
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Do you remember one of Disney's animated movies The Jungle Book? The little boy, Mogli, has been left in the forests of Africa as a child and is taken care of by a family of wolves. The movie is...
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I wrote, earlier this summer, of a book I was reading The Secrets of Great Rainmakers. In one of the chapters, the author tells a story of a tailor who turned 6 Free Buttons into $60,000 in sales. The...
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There are two types of people: wide and shallow or narrow and deep. I'm wide and shallow. Not a great branding message, I know, but I'm not talking about my weight or my inability to be...
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A nightmare. My refrigerator started a slow decline this past week. First the milk went sour before the expiration date. I tested the internal temperature and it was 42 degrees - not good. Just in...
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Okay, so I'm reading last month's edition of aarp. Now let me just say that I won't be 50 for another 105 days and had to check the magazine out of the library as I'm still TOO YOUNG...
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An amazing gift happened to me last week. One of my customers invited me to participate in her annual "Hookey" day. Each year she invites her associates, best customers and dearest friends...
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Chairman and CEO of loews Hotels, Jonathan Tisch, is a global leader in the travel and tourism industry and was a featured interview on the Today Show talking about his new book "Chocolates on...
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Do you as a business leader actively demonstrate a commitment to customer service to your employees? Here are some ideas of actions you might take: - Paying attention to the metrics associated with...
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A team that has a shared goal of providing superior service and that talks about how to continue achieving this goal is more likely to deliver higher levels of customer service. Communicating this...
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With the holidays just a few weeks away, shoppers are beginning to prepare for one of the most hectic times of the year. According to a new study commissioned by Office Depot, nearly half (46 percent)...
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Remember dial up connections to the internet, remember 56K modems? It seems with every new speed level our impatience grows greater and our need for speed increases, at least it does for me. Finally a...
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Even though online retail sales are growing there are still huge barriers in the way for some potential online consumers. That being security concerns. In addition many small businesses cannot afford...
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Thanks to RainToday.com Business basics are find a market, provide more value than someone else, keep doing it and success happens. Today the customer is king, are you truly client focused? Are you...
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I was attending the annual planning meeting for our local chamber this week and I overheard an interesting conversation before the meeting was called to order. One member was talking about the time it...
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This weeks Podcast Mashup at The Great Big Small Business Show is all about Building Client Relationships. Here are the highlights: Without clients we have no business, so this week our experts talk...
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