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Customer Service
by Steve Rucinski on November 8, 2006
Business basics are find a market, provide more value than someone else, keep doing it and success happens.
Today the customer is king, are you truly client focused? Are you really? How do you know?
This article (excerpt below) really nails it. Are you client focused or is your ego telling you that so as long as you get what you need from your customers.
Excerpt: The key to competitive success is to do a better job serving clients than the next guy. And so on.
But there's a dark side to that theme. The reason to be so client-focused is almost always phrased in terms of the benefits to the seller. And that changes everything.
Client focus, as it is too often practiced in business today, is the focus of a vulture.
More Client Focused or Client Vulture
Permalink: Client Focused
Trackback: http://publish.creative-weblogging.com/publish/mt-tb.pl/41951
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