If you closed business today and never opened again, how long would it take your customers to find-out? What would be the impact on your customer's business if you disappeared and never returned?

If the answer is not much, you're in danger of disappearing...at your customer's will.

If you're not providing value to your customers after the sale, chances are you're missing a great opportunity. Worse, you're taking a risk of loosing their future business and all the business they could lead your way.

Kevin Stirtz has a thought provoking post on the indispensable employee. Kevin ends his post with a simple thought exercise worth taking. Here's the link to his post.

Remove yourself and your company from your thoughts for a moment. Think instead of all the businesses you have a relationship with and their employees. Which ones would you really miss if they were to disappear? Why? The answer is likely a good place to begin looking at your own worth and how to build it.