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Customer Service
by Deborah Brown on December 3, 2007
December: a time for Christmas music, decorations, lights, parties, cards, shopping, baking, wrapping, closing out your books for the end of the year, school music programs, and lots and lots of str...
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Customer Service
by Deborah Brown on November 28, 2007
I've been in retail since I started selling Camp Fire Girl candy door to door in elementary school. For me, customer service, has always been the most important part of the transaction. In the o...
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Customer Service
by Deborah Brown on November 22, 2007
Happy Thanksgiving. As we gather around our family table giving thanks for all our blessings, it's also a great time to thank our customers for all they do for us.
Just Sell offers some tips fo...
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Customer Service
by Deborah Brown on September 30, 2007
I don't normally bring my church life into this blog but today I'm going to make an exception - the lesson just fit too perfectly with business.
The Children's Sermon message today was ...
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Customer Service
by Deborah Brown on September 19, 2007
I am an online shopper. However during the holidays I often become a catalogue browser. It's easy to do; retailers must cut down entire forests to create the myriad of catalogues we receive duri...
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Customer Service
by Deborah Brown on August 31, 2007
When I first started my business my tagline was "Writing with The reader in mind." My brother said "everyone does that." No. Dan. They don't. They think they do, but they don&#...
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Customer Service
by Deborah Brown on July 28, 2007
Yesterday, I wrote about ensuring our customers truly understand all the services we offer. Today I ask: are your customers the perfect fit for your business?
I met with someone this week that I used...
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Customer Service
by Deborah Brown on July 22, 2007
Do you remember one of Disney's animated movies The Jungle Book? The little boy, Mogli, has been left in the forests of Africa as a child and is taken care of by a family of wolves. The movie is a...
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Customer Service
by Deborah Brown on July 18, 2007
I wrote, earlier this summer, of a book I was reading The Secrets of Great Rainmakers.
In one of the chapters, the author tells a story of a tailor who turned 6 Free Buttons into $60,000 in sales. T...
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Customer Service
by Deborah Brown on June 27, 2007
There are two types of people: wide and shallow or narrow and deep.
I'm wide and shallow.
Not a great branding message, I know, but I'm not talking about my weight or my inability to be sen...
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Customer Service
by Deborah Brown on May 28, 2007
A nightmare.
My refrigerator started a slow decline this past week.
First the milk went sour before the expiration date. I tested the internal temperature and it was 42 degrees - not good. Just in ...
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Customer Service
by Deborah Brown on April 25, 2007
Okay, so I'm reading last month's edition of aarp. Now let me just say that I won't be 50 for another 105 days and had to check the magazine out of the library as I'm still TOO YOUNG t...
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Customer Service
by Deborah Brown on March 8, 2007
An amazing gift happened to me last week. One of my customers invited me to participate in her annual "Hookey" day.
Each year she invites her associates, best customers and dearest friends...
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Customer Service
by Deborah Brown on March 2, 2007
Chairman and CEO of loews Hotels, Jonathan Tisch, is a global leader in the travel and tourism industry and was a featured interview on the Today Show talking about his new book "Chocolates on th...
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Customer Service
by Steve Rucinski on January 1, 2007
Do you as a business leader actively demonstrate a commitment to customer service to your employees?
Here are some ideas of actions you might take:
- Paying attention to the metrics associated with ...
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Customer Service
by Steve Rucinski on December 18, 2006
A team that has a shared goal of providing superior service and that talks about how to continue achieving this goal is more likely to deliver higher levels of customer service.
Communicating this go...
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Customer Service
by Steve Rucinski on November 17, 2006
With the holidays just a few weeks away, shoppers are beginning to prepare for one of the most hectic times of the year.
According to a new study commissioned by Office Depot, nearly half (46 percen...
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Customer Service
by Steve Rucinski on November 12, 2006
Remember dial up connections to the internet, remember 56K modems?
It seems with every new speed level our impatience grows greater and our need for speed increases, at least it does for me.
Finally...
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Customer Service
by Steve Rucinski on November 12, 2006
Even though online retail sales are growing there are still huge barriers in the way for some potential online consumers. That being security concerns.
In addition many small businesses cannot afford...
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Customer Service
by Steve Rucinski on November 8, 2006
Thanks to RainToday.com
Business basics are find a market, provide more value than someone else, keep doing it and success happens.
Today the customer is king, are you truly client focused? Are you ...
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Customer Service
by Deborah Brown on October 7, 2006
I was attending the annual planning meeting for our local chamber this week and I overheard an interesting conversation before the meeting was called to order.
One member was talking about the time i...
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Customer Service
by Steve Rucinski on October 3, 2006
This weeks Podcast Mashup at The Great Big Small Business Show is all about Building Client Relationships.
Here are the highlights:
Without clients we have no business, so this week our experts talk...
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Customer Service
by Steve Rucinski on October 2, 2006
a couple of weeks ago, I had to call my local Telco, always a dreaded experience. After I had finally gotten through the levels of the voice response menu and got a person, it was:
CS Agent: Thank yo...
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Customer Service
by Jim Logan on September 22, 2006
The weather is good and the days are still long. Believe it or not, it's time to start your holiday business plans. In particular, I'm thinking about customer gifts, cards, and other forms of ...
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Customer Service
by Steve Rucinski on September 21, 2006
All I want after I make a Retail purchase is a sincere 'Thank You' in fact I would even settle for an insincere 'Thank You.'
Unfortunately I cannot remember the last time I heard a &#...
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Customer Service
by Jim Logan on September 20, 2006
A recent conversation I had with my wife:
Jim: I just had a great experience with my webhost.
Amy: What happened?
Jim: I noticed I was getting server errors on one of my sites. I opened their Live ...
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Customer Service
by Deborah Brown on September 13, 2006
Another small business front closed their doors recently. It was a photography studio and I imagine the owner blames chain competition, the economy and the War on Terror for the decline in their busin...
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Customer Service
by Steve Rucinski on September 2, 2006
Thoughts on phone calls from Zane Safrit's Blog
Phone etiquette should by now be hard-coded into our DNA. After nearly a century of speaking on the phones, we as a sub-species here in the US shou...
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Customer Service
by Jim Logan on August 23, 2006
I was thinking today about successful businesses and what makes them successful. I don't think there's a general rule of thumb or universal standard for all markets - that was my first thought...
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Customer Service
by Steve Rucinski on August 22, 2006
Keeping customer-focused can be difficult without some simple reminders to help us do so. Use the questions below to evaluate your company's service attitude.
1. Do we survey our customers to fin...
