Demonstrate Customer Commitment to Your Employees

Do you as a business leader actively demonstrate a commitment to customer service to your employees?

Here are some ideas of actions you might take:

– Paying attention to the metrics associated with customer satisfaction and especially customer loyalty.

– Maintaining uncompromised integrity in dealing with customers and the public.

– Trusting in employees and their ability to grow as a a reflection of trust in customers.

– Taking strong and urgent corrective action on that element of customer satisfaction missing from the company’s product.

– Personally spending time with customers.

– Committing resources — time, personal attention and money.

– Giving customer-contact employees authorization to make their own decisions in dealing with customers, especially irate ones, even if it costs the company to do so.

– Rewarding employees who provide excellent customer service and celebrating such achievers.

– Communicating The Commitment to the customer in publications, advertisements, newsletters, news releases to the media and in annual reports.


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