Do you as a business leader actively demonstrate a commitment to customer service to your employees?
Here are some ideas of actions you might take:
– Paying attention to the metrics associated with customer satisfaction and especially customer loyalty.
– Maintaining uncompromised integrity in dealing with customers and the public.
– Trusting in employees and their ability to grow as a a reflection of trust in customers.
– Taking strong and urgent corrective action on that element of customer satisfaction missing from the company’s product.
– Personally spending time with customers.
– Committing resources — time, personal attention and money.
– Giving customer-contact employees authorization to make their own decisions in dealing with customers, especially irate ones, even if it costs the company to do so.
– Rewarding employees who provide excellent customer service and celebrating such achievers.
– Communicating The Commitment to the customer in publications, advertisements, newsletters, news releases to the media and in annual reports.