Allurent, Inc. gave the following details from their Online Customer Experience Survey. A total of 82% of consumers who participated said having a frustrating online shopping experience would make them less likely to revisit a retailer's site. That's expected.

The survey continued by saying if the experience improved, visitors would be open to buying more from the offending sites. Logical. But what does this have to do with copywriting? It's what I read next that caught my attention.

According to respondents, visitors want specific "interactive and engaging features" when they shop online. One of those "engaging features" included better copywriting. Specifically, "68% want the ability to 'feel' merchandise through better imagery, more product descriptions and details."

More Online Shoppers Want Better Copy