Seen that? – The Best Customer Service Tip Ever
The Best Customer Service Tip Ever Bizinformer
If you want to deliver excellent customer service, there is one simple thing you can do that will aid you in good times and bad – set realistic expectations. That's it. Setting realistic expectations is merely being honest. If it's going to take you three times as long to deliver a product than normal, tell your customer. If you have a supply problem that's affecting your capacity, tell your customer. [...] Read More
Customer Service Story Leads to a Sad Ending Bizinformer
Another small business front closed their doors recently. It was a photography studio and I imagine the owner blames chain competition, the economy and the War on Terror for the decline in their business. Now that they are closed, I want to tell you a little story about this photography studio and then have you tell me if it was the competition or the economy that spelled the end. About four years [...] Read More
Customer Service As An Offensive Weapon To Grow Revenue Bizinformer
I was thinking today about successful businesses and what makes them successful. I don't think there's a general rule of thumb or universal standard for all markets – that was my first thought. My second thought was how many markets exist where just showing up on time, delivering on schedule, being honest, looking sharp, and communicating expectations were the key to success. Technical competence is a given. My second thought is [...] Read More
Getting Organized in Your Home Business Customer Relation Management Home Based Business
Handling customers is definitely not an easy task. But with your willingness to make things a lot tolerable and with the use of proper tools, serving your customers well is not impossible feat. Learn tips on how to be organized when it comes to your CRM tasks: 1. All the same, do not be afraid to blacklist customers. This does not mean that you should deny them purchases entirely. You need [...] Read More
A lesson in customer service from Starbucks… Biz Plan Hacks
How is your customer service? Most people today complain about customer service because for the most part it is bad across the board. Many big corporations looking to cut cost are cutting the people who directly deal with their customers so that the CEO's and other big wigs can make their bonuses despite the fact it is hurting the company long term. As I have stated before this is one of [...] Read More
