Walking from my truck to my office not long ago a thought reentered my mind - whether figuratively or literally, to get from Point A to Point B you move one step at a time. For example, to get......

In my consulting practice I encounter a fair number of business leaders that struggle with price pressures in their market. The push is on to continually reduce costs and lower prices -...

Whether you like or use technology in your business or not, you have to admit, it's a great equalizer. It used to be only the largest or most rich of companies could afford to respond to...

Let's say you're happily married. Completely happily married. By all definitions you live an ideal life. You love you home, spouse, and kids. You consider yourself lucky and couldn't...

Guerrilla Consulting offers an excellent free self-assessment of any website - all you have to do is fill-out a short survey on the features and functionality of your site. I've taken the on-line...

That would be silly. But the business corollary is hiring a consultant to grow your business that's never owned, operated or otherwise been wholly responsible for one. And that hiring takes place...

Ever wonder why we refer to convincing an editor a story is worthy by "pitching a story?" I have. I'm a baseball enthusiast, and it makes a lot of sense to me. When the editor is at bat...

If you're self-employed like me, retirement planning can be a maze of acronyms and confusing financial and legal jargon. There are not right or wrong answers to establishing a retirement plan for...

If you want to deliver excellent customer service, there is one simple thing you can do that will aid you in good times and bad - set realistic expectations. That's it. Setting realistic...

Several months ago, a friend of mine stopped by the office for a visit. In conversation with a couple of us, he mentioned a recent customer service experience worth sharing - the lesson can be worth...

Not long ago I published a post titled The Greatest Sales Mistake Ever Made. In that post I highlighted what I claimed was the greatest sales mistake I've seen in my career. I was wrong. What I...

Mounting loses from hurricane Katrina are hard to fathom. Hundreds of thousands of people displaced - lives, homes, and families lost. People are beginning to cope with the realities of the...

fall is near. Now is the time to ready yourself for Fall promotions. Remember, there is never a bad time for a great sales promotion and fall is ready built. Here is a reprint of a post from last...