The Best Customer Service Tip Ever
If you want to deliver excellent customer service, there is one simple thing you can do that will aid you in good times and bad – set realistic expectations. That's it.
Setting realistic expectations is merely being honest. If it's going to take you three times as long to deliver a product than normal, tell your customer. If you have a supply problem that's affecting your capacity, tell your customer. If you are to blame for an outage, tell your customer.
Customers want and deserve to know the truth about their order, restoration, and business with your company. Never cover-up for your mistakes, never tell a customer what you think they want to hear – just be honest and sincere.
Even for the worst of news; most people can handle anything is they truly know they're dealing with and believe they have the information necessary to make decisions and explore alternatives. Just let your customers know what to expect and when.
Simple. Inexpensive. Memorable.
Customer Service | admin | 09 September 2005 |
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By Madhuri Ramlall, September 20, 2009 @ 1:41 pm
well i believe anyone can give the best or should i say exceptional customer service one they love what they are doing and everything else would fall into line.one can delivered can delivered exceptional customer by knowing yourself,then know your customer,know products,know what you sell and know the price etc