I am working on an idea that there are basically two different communication styles: those on stage and those in the audience.

Each style is important to a successful relationship and although a p…

I really love blogging. I've enjoyed the people I've met, I like reading other viewpoints and sharing my own but most of my customers and the people I come in contact with are still blogging…

UPDATE. Thanks to Carol at Celebrate Wine, I have learned that the address at Walter Reed is an urban legend. The idea was a good one – the reality is another thing.

This link tells the complete sc…

Last year I removed the word "BUT" from my personal dictionary.

This fall I'm getting rid of the word SHOULD.

It's a family guilt word that has been passed on from generation to …

Last week I offered the first five tips for being an excellent communicator as published in Pitch Pipe, the Sweet Adelines monthly magazine.

Here are the remaining five tips:

6. If your mind wande…

I was spending a little time getting caught up on my blog reading today and as always learned something new from Mike Sansone at Conversations.

He provided some statistics from BlogWorld on bloggin…

Were you ever in choir as a kid or attended a school or church concert and listened to the choir? What makes a choir good versus great?

You might think it's musical talent and that would be tru…

Michael Jensen at Solo SEO posted this visual description of the misconnection between what a customer wants and what they get.

Where did the disconnect happen?

Many might point to the customer…

Have you ever sat starring at a blank screen, deadline looming and no words would come? You get so caught up in creating a master piece that you can't think of the first word.

My son, eleventh …

Ivana Taylor brings up a thoughtful discussion today on her blog Strategy Stew. In her post entitled What Are Your Customers Telling You she talks about the importance of truly listening to what cus…