Yesterday, I wrote about ensuring our customers truly understand all the services we offer. Today I ask: are your customers the perfect fit for your business?
I met with someone this week that I used…
Do you remember one of Disney's animated movies The Jungle Book? The little boy, Mogli, has been left in the forests of Africa as a child and is taken care of by a family of wolves. The movie is a…
I wrote, earlier this summer, of a book I was reading The Secrets of Great Rainmakers.
In one of the chapters, the author tells a story of a tailor who turned 6 Free Buttons into $60,000 in sales. T…
There are two types of people: wide and shallow or narrow and deep.
I'm wide and shallow.
Not a great branding message, I know, but I'm not talking about my weight or my inability to be sen…
A nightmare.
My refrigerator started a slow decline this past week.
First the milk went sour before the expiration date. I tested the internal temperature and it was 42 degrees – not good. Just in …
Okay, so I'm reading last month's edition of aarp. Now let me just say that I won't be 50 for another 105 days and had to check the magazine out of the library as I'm still TOO YOUNG t…
An amazing gift happened to me last week. One of my customers invited me to participate in her annual "Hookey" day.
Each year she invites her associates, best customers and dearest friends…
Chairman and CEO of loews Hotels, Jonathan Tisch, is a global leader in the travel and tourism industry and was a featured interview on the Today Show talking about his new book "Chocolates on th…
Do you as a business leader actively demonstrate a commitment to customer service to your employees?
Here are some ideas of actions you might take:
- Paying attention to the metrics associated with …
A team that has a shared goal of providing superior service and that talks about how to continue achieving this goal is more likely to deliver higher levels of customer service.
Communicating this go…
